Support Engineer III

Location: Remote, United States; rotating weekend and holiday coverage required in 8-hour shifts during normal work hours.

Salary: USD $41.25–$109.43 per hour.

Company

hirify.global is an AI-powered developer platform for building, scaling, and delivering secure software, used by developers and organizations worldwide.

What you will do

• Troubleshoot customer tickets of varying complexity and provide timely, high-quality responses.
• Deliver real-time technical support through phone, chat, screen sharing, and remote troubleshooting tools.
• Manage urgent customer outages, coordinate upgrades, communicate upcoming features, and help ensure installations run smoothly.
• Follow up on bugs and issues with Engineering, identify product feedback, and report bugs and feature requests.
• Provide training and guidance, act as a customer and Engineering liaison, and develop subject-matter expertise.
• Improve team and public documentation and contribute to cross-organization strategy discussions.

Requirements

• 5+ years of experience in technical customer support, technical writing, system administration, or related roles; or a bachelor’s degree in computer science or a related field plus 3+ years of relevant experience; or equivalent experience.
• Availability for rotating weekend and holiday on-duty coverage, with 8-hour shifts during normal work hours.
• Experience providing technical support to enterprise customers.
• Strong verbal, written, organizational, presentation, teamwork, collaboration, adaptability, and initiative skills.

Nice to have

• Proficiency troubleshooting Git, hirify.global, or similar version control systems and understanding software development workflows and tools, including CI/CD pipelines, code security, issue tracking systems, and code editors or IDEs.
• Linux system administration experience and familiarity with Docker, systemd, OpenSSL, or similar tools.
• Experience with production virtualization platforms or cloud providers such as VMware ESX, KVM, AWS, or Azure.

Culture & Benefits

• Remote-first work environment with competitive pay, benefits, learning and growth opportunities, and additional rewards for eligible roles.
• Values include customer focus, continuous learning, ownership, collaboration, diversity, and inclusion.
• Additional rewards may include annual bonuses, stock, and sales incentives depending on the role and plan terms.

Hiring process

• The position is open for a minimum of 3 days, with applications accepted on an ongoing basis until filled.