UX Researcher (Fintech)

Location: Remote-US; fully remote work environment.

Base salary: $200,000–$250,000 per year, plus equity and benefits.

Company

Phantom builds a self-custody financial application that helps tens of millions of users access open markets, manage digital assets, and make financial decisions worldwide.

What you will do

• Prioritize important research questions with Product, Design, Engineering, Data Science, Marketing, Support, and leadership.
• Lead discovery and evaluation research across the product lifecycle, including unmet-needs discovery, concept testing, and assessment of shipped experiences.
• Partner with Data Science on funnel and cohort analysis, experiments, and outcome measurement.
• Translate research into concise insights, visual evidence, recommendations, and working sessions that inform strategy, priorities, and product decisions.
• Bring cross-functional partners into the research process and coach them on lightweight studies while maintaining a high quality bar.
• Build scalable research operations, including researcher-led work, coached self-service, participant panels, reusable evidence, practical tools, and feedback loops across priority journeys.

Requirements

• Significant experience leading product research end to end, with a portfolio demonstrating ownership and impact on product or business decisions.
• Strong qualitative research judgment across interviews, observation, concept testing, usability studies, and surveys; balance speed and evidence quality based on decision importance.
• Sound analytical judgment, including partnering with Data Science, interpreting behavioral data, and explaining sampling and evidence limitations.
• Experience building or improving a research practice while prioritizing independently and helping others learn.
• Clear, direct, and kind communication; strong synthesis; and the ability to translate research into insights for different audiences and functions.
• Ability to explain implications, challenge assumptions, surface risks, build alignment through evidence, and move work forward when information is incomplete.
• Curiosity about financial products and the ability to make complex or unfamiliar experiences understandable.

Nice to have

• Experience researching consumer fintech, investing, trading, payments, or crypto.
• Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.
• Familiarity with product analytics, SQL, or AI-assisted research workflows supported by strong human judgment.

Culture & Benefits

• Fully remote environment with flexible hours.
• Medical, dental, and vision insurance with the base plan fully covered.
• Unlimited vacation, wellness stipend, weekly meal stipend, learning and development stipend, and remote work setup stipend.
• 401(k) retirement plan, equity, and competitive salary; listed benefits are available only to full-time employees.
• Work focused on global financial access, simplifying complex experiences, and user control through security and self-custody.