Senior UX Researcher (Pharma)

Location: Remote based in Germany, with occasional on-site collaboration at offices in Cologne or Sevenum.

Company

hirify.global is a European e-pharmacy developing digital services that help customers access and manage prescription medication and healthcare.

What you will do

• Own UX research priorities across the Pharma domain, identifying knowledge gaps and aligning initiatives with customer and product needs.
• Lead end-to-end research, including objectives, methodology, recruitment, fieldwork, analysis, and insight communication.
• Improve prescription and pharmacy journeys, from service discovery and prescription redemption to pharmacy processes and medication delivery.
• Combine qualitative research with behavioural data, funnels, segmentation, and experimentation to influence product decisions and customer outcomes.
• Advance research practices by using ChatGPT, Claude, and Codex responsibly for preparation, synthesis, and insight sharing.

Requirements

• Extensive UX or Product Research experience, independently leading initiatives in complex e-commerce, digital healthcare, or health-tech environments.
• Strong qualitative and quantitative research expertise, including interviews, usability testing, surveys, exploratory research, behavioural analysis, and research synthesis.
• Experience working with Product Analytics and combining research findings with product performance data; Contentsquare or FullStory familiarity is advantageous.
• Ability to influence product strategy by translating complex findings into actionable recommendations and demonstrating measurable impact.
• Practical experience using AI tools such as ChatGPT, Claude, or Codex in research workflows, with responsible evaluation of AI-generated outputs.
• Excellent communication and stakeholder management skills, including challenging assumptions and influencing cross-functional Product teams.
• Native or equivalent German proficiency is required for nuanced customer research on sensitive healthcare topics, alongside fluent professional English.

Nice to have

• Experience in e-health, e-pharmacy, telemedicine, or other digital healthcare services.
• Experience researching sensitive personal information, vulnerable participants, or regulated products.
• Knowledge of inclusive research, accessibility, and health literacy.
• Experience with longitudinal research or diary studies.

Culture & Benefits

• Remote work arrangement in Germany with individual workplace setup and up to 20 days per year working anywhere in the EU.
• Occasional on-site collaboration, team events, and regular company celebrations.
• Professional development through internal and external training.
• Childcare grant of €100 per month for eligible kindergarten expenses.
• Access to mental-health support from nilo, a fully funded Deutschland Ticket, and Urban Sports Club membership.