Network Operational Resident Engineer (SD-WAN)

Location: Primarily remote, with approximately 25% travel to the customer location in Grand Rapids, Michigan; candidates in or near Grand Rapids are preferred but not required. Relocation is not required.

Base salary in Michigan: USD 109,000–251,000 annually.

Company

hirify.global is a global edge-to-cloud technology company providing solutions that connect, protect, analyze, and manage data and applications.

What you will do

• Provide proactive and reactive technical support for large-scale enterprise networking environments.
• Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
• Configure and support Juniper SRX security platforms, including routing, policies, NAT, VPN/IPsec, and high availability.
• Operate and optimize Mist Wireless environments using Marvis, SLEs, insights, events, alerts, and telemetry.
• Resolve complex issues across WAN, SD-WAN, routing, security, wireless, authentication, roaming, RF, and application connectivity.
• Support production changes, maintenance, upgrades, escalations, documentation, knowledge transfer, and customer technical guidance.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience.
• Typically 6–10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
• Hands-on experience supporting complex enterprise network environments and advanced knowledge of Mist WAN Assurance and WAN Edge technologies.
• Strong practical experience with Session Smart Router, including deployment, configuration, traffic flows, routing, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting.
• Strong practical experience with Juniper SRX platforms and SD-WAN architectures, including security policies, VPN/IPsec, traffic steering, path selection, resiliency, and site connectivity.
• Strong hands-on experience with Mist Wireless, including WLAN configuration, authentication, roaming, RF troubleshooting, and performance optimization.
• Experience with Marvis Virtual Network Assistant, Mist AI-driven operations, SLEs, insights, events, alerts, and telemetry.
• Strong knowledge of BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, DNS, NAT, and VPN/IPsec.
• Ability to independently investigate complex multi-domain issues, operate in production environments, communicate with technical and non-technical stakeholders, and provide technical leadership, mentoring, and knowledge transfer.

Nice to have

• Customer-facing engineering, consulting, professional services, or Resident Engineer experience.
• Knowledge of Mist Wired Assurance and Juniper EX switching.
• Relevant HPE Juniper Networking or Mist certifications.

Culture & Benefits

• Remote/teleworker arrangement with customer travel and onsite engagement as required.
• Approximately 25% travel to Grand Rapids and flexibility for maintenance windows and production activities outside standard business hours.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs and an inclusive workplace.
• Variable incentives may be offered in addition to base salary.