Network Operations Analyst (Network Infrastructure)

Location: Wellesley Hills, Massachusetts, United States; in-office five days per week. The role may require travel between Toronto, Waterloo, and Wellesley and overtime outside regular business hours when needed.

Salary: $72,500–$108,800 per year, plus eligibility for a discretionary annual incentive award.

Company

hirify.global U.S. provides employee and government benefits and related insurance and healthcare services to customers, employers, partners, and government programs.

What you will do

• Support first-level issues across local, field, and wide-area network infrastructure.
• Accept, triage, analyze, assign, complete, and manage incidents, problems, and network device changes in alignment with ITIL.
• Coordinate with operations, second- and third-level teams, vendors, service providers, and infrastructure groups while maintaining accurate documentation and knowledge-base content.
• Plan and deliver network projects, consult with internal and external clients, and provide backup support to analysts and network personnel.
• Manage network hardware logistics, including receiving, validation, staging, secure packaging, shipping, delivery tracking, and installation preparation.
• Maintain asset inventories and coordinate warranty replacements, returns, decommissioning, recycling, and chain-of-custody records.

Requirements

• Experience supporting network devices.
• Knowledge of TCP/IP and related protocols.
• Knowledge of LAN and WAN technologies, including routers, switches, analyzers, routing protocols, and network management.
• Knowledge of DNS, DHCP, load balancing, VPN gateways, and firewalls.
• Computer Science, Mathematics, or Engineering degree or diploma.
• Understanding of cabling types and etiquette.
• Industry-recognized certification such as Cisco CCENT, CCT, or CCNA.

Nice to have

• Experience with hardware receiving, deployment staging, shipping, asset inventory, vendor warranty processes, and equipment recycling.

Culture & Benefits

• Permanent full-time, office-based work with close collaboration and hands-on network hardware activities.
• Competitive salary and bonus structure, pension, stock, savings programs, 401(k) employer match, stock purchase options, and an employer-funded retirement account.
• Vacation and sick time, paid family, parental and adoption leave, medical coverage, life and AD&D insurance, disability programs, and a partially paid sabbatical program.
• Inclusive, collaborative environment with professional development, continuous improvement initiatives, and opportunities to explore different career paths.
• Practical dress code based on the needs of the day.