Customer Success Manager (UK)

Location: Remote, anywhere within the United Kingdom

Company

hirify.global provides active insurance coverage and cybersecurity tools designed to help businesses prevent and manage digital risk.

What you will do

• Respond to prospective and current customer questions through live chat, email, and phone.
• Route and coordinate inquiries with sales, security, insurance, and claims teams.
• Educate brokers and policyholders on hirify.global’s products, including the online quoting and cybersecurity platforms.
• Perform administrative insurance functions supporting quoting, binding, policy changes, and related workflows.
• Capture customer feedback, identify recurring pain points, and collaborate on organizational and product improvements.
• Provide clear, professional, empathetic support and become a platform expert in Broker IQ and hirify.global Control.

Requirements

• Prior experience in P&C insurance customer support or customer service, or a strong demonstrated desire to learn these skills.
• Excellent written and verbal communication abilities in customer-facing environments.
• Resourcefulness, enthusiasm, and comfort working in a fast-paced startup environment.
• Ability to learn new tools, processes, and products quickly, with strong attention to detail.
• Ability to understand and use AI tools to support productivity and efficiency.
• Ability to prioritize a high volume of requests while balancing urgency, customer impact, and service commitments.
• Strong preference for multilingual candidates fluent in German, Spanish, Italian, or French.
• Positive attitude and a team-first mindset.

Culture & Benefits

• Remote-first, inclusive culture centered on shared ownership, responsibility, collaboration, and protecting businesses from digital risk.
• 100% medical coverage, including outpatient care, plus life insurance.
• 25+ paid holidays and an annual home office stipend.
• 7% employer pension contribution.
• Mental and physical health wellness programs, including Headspace and Wellhub.
• Competitive compensation and opportunities for advancement.