Analyst I Business Process Transactions (Insurance)

Location: Remote, based in Mississauga, Ontario, Canada

Salary: CAD 40,900–75,800 annually

Company

hirify.global delivers mission-critical IT services, business process outsourcing, insurance, analytics, engineering, applications, security, cloud, and modern workplace solutions for global companies and public-sector organizations.

What you will do

• Prepare and provide in-force life insurance illustrations for clients, advisors, and General Agencies.
• Review requests for completeness and research policy information.
• Navigate multiple insurance administration systems simultaneously.
• Interpret policy provisions and illustration outputs while maintaining accuracy.
• Communicate professionally with internal and external clients and meet service standards and turnaround times.
• Manage competing priorities and high volumes in a regulated financial services environment.

Requirements

• Fully bilingual English and French communication is required to support both of Canada’s official languages.
• High school diploma required; verification will be requested during the background check.
• Excellent verbal and written communication, listening, telephone etiquette, and ability to explain financial information and solutions clearly.
• Reliable attendance and commitment to meeting performance and call metrics.
• Ability to work in a fast-paced, regulated financial services environment.
• Proven ability to collaborate effectively within a team.
• Strong organizational, problem-solving, and analytical skills, including basic math capabilities.
• Ability to manage stress and maintain performance under pressure.
• Strong computer proficiency and ability to navigate multiple systems simultaneously.

Nice to have

• Previous life insurance experience, particularly knowledge of in-force policy administration and illustrations.

Culture & Benefits

• Full-time, Monday–Friday schedule.
• Remote work environment with an emphasis on in-person collaboration and flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Health, dental, and vision insurance; employee wellness benefits; life and disability insurance.
• Retirement savings plan, paid holidays, and paid time off.
• Inclusive equal-opportunity workplace with accommodation available for qualified individuals with disabilities and other special needs.