Senior Associate, Salesforce Product Owner, Client Services (Salesforce)

Location: Boston, United States of America; hybrid

Base salary: $130,000–$150,000 per year, plus eligibility for a discretionary annual bonus and possible long-term reward programs.

Company

hirify.global is a global investment firm focused on delivering solutions to clients and investing partners through collaborative and innovative work.

What you will do

• Support the Salesforce product roadmap, backlog oversight, prioritization, and delivery of capabilities for Client Servicing & Experience.
• Gather and refine business requirements, user stories, acceptance criteria, and process improvements with business users.
• Partner with Client Servicing & Experience teams to improve client journeys, workflows, productivity, data quality, and operational efficiency.
• Collaborate with Data, Technology, Reporting, Architecture, Integration, and Salesforce delivery teams on solution development and implementation.
• Coordinate testing, releases, production support, issue triage, training, communications, and change management.
• Contribute to Salesforce governance, architecture alignment, reusable capabilities, platform adoption, and continuous improvement.

Requirements

• 4–7 years of experience in Product Ownership, Business Analysis, CRM delivery, Client Service, Client Experience, or related business technology roles.
• Knowledge of institutional client servicing, investor relations, client onboarding, or client lifecycle processes.
• Experience gathering requirements, managing backlogs, writing user stories, and supporting Agile delivery teams.
• Ability to collaborate effectively with business and technology collaborators across multiple functions.
• Strong analytical, problem-solving, communication, and coordination skills.
• Bachelor’s degree or equivalent experience combined with education.

Nice to have

• Experience in Private Equity, Private Markets, Asset Management, Investment Management, or Financial Services.
• Experience with Salesforce Sales Cloud and/or Financial Services Cloud.
• Salesforce Administrator, Business Analyst, or Financial Services Cloud certification.

Culture & Benefits

• Collaborative, open-door culture emphasizing diversity, inclusion, mutual respect, and innovative thinking.
• Hybrid work arrangement in Boston.
• Comprehensive total rewards package that may include retirement contributions, health insurance, income protection, paid time off and leave benefits, and well-being programs.
• Salary and bonus eligibility, with long-term reward programs typically available for more senior roles.