ServiceNow Product Owner (BSA Lead)

Location: Onsite at a Huntington corporate office in the United States: Columbus, OH; Atlanta, GA; Dallas, TX; Houston, TX; Birmingham, AL; or Minnetonka, MN.

Company

hirify.global is a banking organization hiring for a ServiceNow product ownership and business systems analysis leadership role.

What you will do

• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
• Translate business needs into user stories and acceptance criteria, prioritizing work by business value, technical feasibility, and user impact.
• Serve as the ServiceNow subject matter expert and collaborate with architects and developers on scalable, secure, and maintainable solutions.
• Lead and mentor a scrum team of business analysts, developers, and testers while facilitating sprint planning, reviews, and retrospectives.
• Act as the liaison between business stakeholders and technical teams, ensuring timely delivery of high-quality solutions.
• Monitor product performance and user feedback, championing continuous improvement through agile, DevOps, and ITIL practices.

Requirements

• Bachelor's degree or 4+ additional years of equivalent experience.
• 8–12+ years of related experience in product ownership, project management, or service delivery management.
• 3+ years of hands-on experience with the ServiceNow platform.

Nice to have

• Deep knowledge of ServiceNow modules and capabilities.
• Strong understanding of agile methodologies, including Scrum and SAFe.
• Excellent communication, facilitation, stakeholder management, organization, and written and oral communication skills.
• Experience leading cross-functional teams, driving consensus, managing multiple projects, and meeting deadlines.
• Experience creating scope documents, eliciting and documenting functional and non-functional requirements and use cases, and facilitating requirements-gathering sessions.
• Demonstrable technical skills, ability to learn technology, and experience tracking deliverables through completion.
• ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist.

Culture & Benefits

• Full-time, onsite office position at an available Huntington corporate office location.
• The position is exempt and therefore not eligible for overtime pay.
• Huntington is an Equal Opportunity Employer.
• The organization supports an office-focused approach, with flexible arrangements potentially available for certain positions outside the branch network; the hiring team will provide specific work arrangements.

Hiring process

• Applications are subject to Huntington's standard hiring process; agency recruiters must have a valid, fully executed Master Service Agreement and Statement of Work for consideration.