Product Owner - Client Onboarding & Servicing (AI)

Location: Boston, MA, United States. Hybrid arrangement: employees work from the office 4 days a week and may work remotely 1 day a week.

Base salary: EUR 85,000–175,000 per year, plus potential variable compensation, incentives, and benefits.

Company

hirify.global provides investment management solutions and proprietary research for institutional clients across global capital markets.

What you will do

• Define and evolve the product vision, strategy, outcome-oriented roadmap, priorities, success measures, and decision principles for Client Onboarding & Servicing.
• Own business outcomes across onboarding, reporting, issue resolution, lifecycle changes, offboarding, client experience, internal workflows, and adoption.
• Lead continuous discovery, translate user and business needs into a refined and sequenced backlog, and make delivery-level scope, sequencing, and prioritization decisions.
• Coordinate with client service, relationship management, implementation, administration, reporting, operations, engineering, design, data, risk, compliance, and other Product Owners.
• Identify dependencies, delivery risks, data constraints, operating-model impacts, launch-readiness needs, and adoption barriers through post-launch evaluation.
• Evaluate and prototype workflow improvements using process redesign, technology, data, automation, and AI, applying appropriate controls and governance.

Requirements

• 10+ years of experience in product ownership, product management, business analysis, or a related role within asset management, financial services, or another complex regulated environment.
• Experience defining product strategy, roadmaps, backlogs, requirements, and success measures for products, platforms, or workflow capabilities.
• Experience leading product discovery, translating user and business needs into priorities, and progressing initiatives from problem definition through delivery and measurable adoption.
• Experience partnering with engineering, design, data, operations, risk, compliance, and business stakeholders in Agile or iterative delivery environments.
• Working knowledge of technology, data, automation, and AI capabilities, with judgment to apply them appropriately in a regulated environment.
• Relevant experience with service strategy, operating models, standards, capacity, controls, client readiness, sales-to-service handoff, onboarding, implementation, go-live, exception management, client entitlements, portal access, and digital experience requirements.
• Strong product judgment, outcome orientation, ambiguity management, transparent trade-off decision-making, stakeholder influence, delivery discipline, risk management, and post-launch accountability.
• Ability to partner effectively with engineering and design and make informed scope decisions across product boundaries without creating duplicate ownership.
• Bachelor’s degree required; advanced degree or relevant professional qualification preferred.

Culture & Benefits

• Private partnership with a collaborative culture that encourages independent thought and healthy debate.
• Flexible hybrid work environment with four office days and one remote day per week.
• Comprehensive benefits including retirement plan, health, dental, vision, pharmacy coverage, HSA, FSA, commuter program, life and disability insurance, and employee assistance.
• Additional benefits may include adoption assistance, backup childcare, tuition and CFA reimbursement, paid holidays, sick time, vacation, volunteer time, and other paid leave.
• Eligible employees may receive discretionary corporate bonuses or incentives.

Hiring process

• Applicants who do not meet every qualification are encouraged to apply if they believe they can excel in the role.
• Reasonable accommodations are available for candidates with disabilities during the application process.