Senior Director, User Readiness (EdTech)

Location: Remote - USA. Candidates near hirify.global offices may choose fully remote or hybrid work with in-office attendance on Tuesdays and Wednesdays. Occasional travel 3–5 times per year is required.

Salary: $104,000–$160,000 per year.

Company

hirify.global is a self-sustaining nonprofit supporting digital assessment delivery, customer engagement, and educational opportunities for millions of students and thousands of test centers.

What you will do

• Lead the User Readiness portfolio across community management, digital engagement, technical readiness, and risk monitoring, including approximately 30 contract community support staff.
• Set team vision, priorities, operating standards, milestones, and master planning cadence across assessment programs.
• Define and own a shared user-readiness framework, risk thresholds, readiness outcomes, and cross-program improvement cycles.
• Interpret portfolio data, build business cases, and drive changes to processes, technology, resourcing, and case management.
• Shape user-readiness requirements for the next generation of the digital testing platform and translate between technology teams and Operations leadership.
• Guide new programs onto the universal model, lead change management, and align strategic partners across product, technology, policy, data, and marketing.

Requirements

• 10+ years of combined education and experience leading complex, multi-program operations, community, or customer-success functions, including management of other people leaders.
• Experience leading people leaders and technical workforces, including network, digital, and analytics staff, alongside program or product management experts.
• Strategic and inclusive leadership skills, including team structuring, priority setting, belonging, coaching, succession planning, and performance development.
• Strong data and analytics background with experience interpreting complex analysis, building business cases, and driving evidence-based organizational change.
• Experience designing and operationalizing a shared cross-program operating model and replacing duplicative or program-specific structures with a scalable unified model.
• Experience running digital email or marketing campaigns or activation-focused programs that turn awareness into action.
• Experience managing up and across and representing a function’s strategy to strategic partners overseeing policy, technology, data, or marketing.
• Experience leading teams through organizational change, including transitions from legacy operating models.
• Executive-level written and verbal communication skills, including presenting strategy and outcomes to senior leadership.
• Experience communicating product and technical requirements directly to technology teams and acting as a technology integrator and spokesperson.
• Comfort with ambiguity and building new capabilities from scratch.
• Authorization to work in the United States and ability to travel occasionally 3–5 times per year.
• Clear communication, a learner’s mindset, collaborative and empathetic behavior, curiosity about emerging technologies, and willingness to adopt AI-driven solutions and digital tools.

Nice to have

• Experience in assessment, education technology, or another high-stakes service-delivery environment.
• Direct experience building or scaling a community engagement, customer-success, or user-success function.

Culture & Benefits

• Mission-driven work focused on expanding educational and career opportunities.
• Remote work is available, with hybrid office work offered to employees living near hirify.global offices.
• Comprehensive compensation and benefits package with salary adjusted by location.
• Compensation discussions are transparent and based on qualifications, experience, impact, and market data.
• Inclusive, collaborative culture emphasizing growth, feedback, learning, user input, and shared success.

Hiring process

• Applications are reviewed immediately and accepted for a minimum of five business days, until the position is filled.
• The process generally includes application review, recruiter phone or video screen, hiring manager interview, role-relevant performance exercise, panel interview, leadership conversation, and reference checks.