Senior Support Development Engineer (React/Azure)

Location: Remote role associated with Oak Brook, Illinois, United States; infrequent travel up to 10%; participation in an on-call rotation and occasional work outside standard business hours required for critical incidents, deployments, or maintenance.

Company

hirify.global.

What you will do

• Provide advanced production support for React applications, APIs, background services, and integrations hosted in Azure.
• Monitor application health, investigate alerts and disruptions, triage incidents, communicate business impact and recovery status, and coordinate escalations.
• Analyze root causes and implement lasting fixes, defect corrections, support utilities, automation, and targeted application enhancements.
• Troubleshoot React interfaces, APIs, Azure services, MongoDB, SQL, integrations, authentication, network dependencies, and distributed applications.
• Maintain Datadog dashboards, monitors, alerts, logs, traces, service-level indicators, runbooks, troubleshooting guides, and system documentation.
• Partner with product, development, quality, cloud, infrastructure, security, database, vendor, and business teams on defects, technical debt, releases, and reliability improvements.

Requirements

• 5+ years of experience in software engineering, application development, production support, site reliability, or a similar enterprise application role.
• Experience supporting customer- or business-facing production applications using incident, problem, change, and release management practices.
• Hands-on troubleshooting across cloud application interfaces, services, databases, integrations, and infrastructure, including high-priority incidents.
• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.
• Strong proficiency with React, JavaScript, TypeScript, HTML, CSS, and modern web application troubleshooting.
• Azure application support experience with services such as App Service, Functions, API Management, Storage, Key Vault, Service Bus, Container Apps, or Kubernetes.
• Working knowledge of server-side development with C# and .NET, Node, Java, or a comparable language and framework; experience with REST APIs, JSON, authentication, authorization, and integrations.
• Experience querying and troubleshooting MongoDB and relational databases such as Microsoft SQL Server, Azure SQL, or PostgreSQL.
• Experience with Datadog or equivalent tools for application performance, logs, infrastructure monitoring, dashboards, alerts, and distributed tracing.
• Experience with Git, automated testing, CI/CD pipelines, release management, and deployment troubleshooting; familiarity with Docker, infrastructure as code, scripting, and automation using PowerShell, Bash, Python, Bicep, or Terraform.
• Understanding of secure coding, secrets management, identity, vulnerability remediation, performance tuning, resilience, high availability, and fault-tolerant customer-facing applications.
• Strong analytical, debugging, problem-solving, written and verbal communication, prioritization, ownership, attention to detail, and teamwork skills.

Nice to have

• Experience with service management and work tracking tools such as ServiceNow, Jira, or Azure DevOps.

Culture & Benefits

• Full-time position within the Technology department.
• Remote work with infrequent travel of up to 10%.
• Participation in an on-call rotation and scheduled after-hours support for critical incidents, releases, deployments, and maintenance.
• Work involves prolonged periods of sitting at a desk and using a computer.