Senior Technical Support Engineer (Cybersecurity)

Location: Remote, Israel; Ramat Gan

Company

hirify.global provides network security solutions in the cybersecurity industry.

What you will do

• Diagnose and resolve technical issues, providing timely and accurate customer support.
• Work with cross-functional teams to improve product functionality and resolve customer challenges.
• Build a new support practice while maintaining high standards of service quality.
• Communicate clearly and empathetically with customers and internal teams.
• Continuously develop technical skills and tackle complex problems independently and collaboratively.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of relevant experience in Network, Security, or SaaS Support required.
• Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting.
• Strong customer-facing experience, including managing technical issues, building trusted relationships, and communicating throughout the support process.
• Excellent problem-solving and communication skills.
• Fluent English at C1 level or above.
• Strong understanding of network security and the ability to work independently and as part of a team.
• Willingness to learn and adapt in a fast-paced environment, with commitment to innovation, integrity, and excellence.

Nice to have

• Previous experience in the cybersecurity industry.

Culture & Benefits

• Remote full-time employment.
• Work Monday through Friday, aligned with global support needs.
• Culture centered on friendship, growth, excellence, transparency, perseverance, learning, and personal development.