Senior Software Service Manager

Location: Home worker, United Kingdom

Company

hirify.global delivers digital services, Workday solutions, and technology consulting services.

What you will do

• Direct and manage software support services across assigned areas, overseeing a multidisciplinary service team across multiple locations.
• Maintain service availability, reliability, performance, responsiveness, and continual service improvement.
• Lead client service reviews, reporting, incident escalations, service governance, risk management, and quality compliance.
• Manage project financials, including forecasting, reporting, invoicing, solution costing, and account planning.
• Support business development, bids, client presentations, service agreements, follow-on business, and account growth.
• Motivate, staff, onboard, develop, and appraise service team members while maintaining stakeholder relationships.

Requirements

• Extensive commercial consulting experience in software service delivery and demonstrable success in service management.
• Experience with the UK public sector, including central government, and understanding of GDS standards.
• Active Security Clearance.
• Experience setting up a support service and/or managing service transition.
• Experience following service and project management disciplines and quality standards, ideally with understanding of ISO2000.
• ITIL Foundation or similar accreditation.
• Experience developing and managing client-supplier relationships and knowledge of at least one industry vertical, such as financial services, health, or government.
• Broad technology experience, awareness of current technology trends, and understanding of contemporary software engineering practices and behaviours.
• Experience negotiating service-level agreements, support contracts, and third-party contracts.

Nice to have

• Experience with ITSM tools such as ServiceNow.
• Experience securing significant follow-on business with an existing client.
• Intermediate ITIL or similar accreditation.

Culture & Benefits

• Full-time, permanent employment; contracting is not available.
• People-first, diverse, inclusive, collaborative, and creativity-oriented culture.
• Opportunities for learning, growth, innovation, and professional development.
• Support is available for reasonable accommodations or adjustments during recruitment.