Senior Infrastructure Service Delivery Lead (AI)

Location: Brussels, Belgium; hybrid; based in Belgium only

Company

hirify.global is a global professional services company delivering cloud, data, AI, security, intelligent infrastructure, and digital transformation services across public and private sectors.

What you will do

• Own end-to-end delivery of managed infrastructure services across data centre, cloud, network, and end-user computing environments.
• Serve as the primary client interface for service performance, escalations, strategic reviews, and executive reporting with client CxOs.
• Lead and develop distributed infrastructure teams while driving accountability and continuous improvement.
• Define and enforce SLA/OLA compliance, oversee incident, problem, and change management, and embed ITIL practices.
• Lead cloud adoption, automation, AIOps integration, and Continuous Service Improvement Plans.
• Manage service financials, vendor governance, third-party performance, pre-sales support, solution design, contract negotiations, and compliance with DORA, NIS2, security, and audit requirements.

Requirements

• Extensive experience managing IT infrastructure managed services in multi-technology environments.
• Deep knowledge of ITIL 4 and ITSM tooling, including ServiceNow, in managed services.
• Strong understanding of cloud infrastructure across AWS, Azure, and GCP, plus data centre operations and networking.
• Proven ability to manage CxO-level client relationships and deliver executive-level reporting.
• Financial management experience covering budgeting, cost-to-serve modelling, and P&L awareness.
• Leadership experience managing distributed, cross-functional infrastructure teams.
• Strong problem-solving and escalation management skills under pressure.
• Experience with vendor governance and third-party service providers.
• Fluency in English and fluency in French and/or Dutch are required.
• Candidates must be citizens of a NATO member country and eligible to work in Belgium.

Nice to have

• Experience with AIOps platforms such as Dynatrace, Datadog, or New Relic.
• Knowledge of FinOps and cloud cost governance in managed services contracts.
• Familiarity with Ansible and ServiceNow Flow Designer.
• Experience in large-scale infrastructure outsourcing or managed service transitions.
• Background in infrastructure modernization, AI adoption, and service delivery transformation programmes.
• ITIL 4 Managing Professional or Strategic Leader, cloud, AI Leadership or Generative AI Leadership, PMP, PRINCE2, ServiceNow ITSM, or ISO 20000 certification.

Culture & Benefits

• Permanent employment; freelance and contractor arrangements are not offered.
• Inclusive, diverse, supportive workplace with formal and informal learning opportunities.
• 13th-month payment, holiday allowance, 20 + 12 holidays, bonus programme, and flexible rewards.
• Laptop, smartphone, hospitalization insurance, group insurance, employee share purchase plan, eco-cheques, and discount programme.
• Green mobility programme and extensive flexibility.