Production Support Engineer

Location: Remote within the United States

Salary: $115,000–$165,000 annually

Company

hirify.global is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.

What you will do

• Monitor service health and support queues, prioritizing requests according to agreed service levels.
• Investigate application, data, access, integration, and user issues using logs, diagnostics, data, and system tools.
• Coordinate escalations and communicate status, workarounds, and resolutions.
• Maintain tickets, knowledge articles, runbooks, and operational reports.
• Identify recurring problems and recommend permanent corrective actions.

Requirements

• 10+ years of experience is stated for the position; the qualifications section references typically 4+ years in a related professional role, subject to the approved requisition.
• Practical experience with the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD.
• Experience in application support, IT operations, technical analysis, or relevant service delivery.
• Ability to investigate issues using logs, data, system tools, or documented procedures.
• Understanding of incident, problem, change, and service-level practices.
• Strong customer-service, prioritization, and escalation skills.
• Ability to document actions, communicate clearly, and collaborate with technical teams.
• Careful handling of access, confidential data, and operational procedures.
• Applicants must fit the stated U.S. employment eligibility categories; the position is not open to C2C or 1099 arrangements.

Nice to have

• Additional hands-on depth in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD.
• Experience with cloud services, automation, and modern delivery practices relevant to the project.
• Familiarity with secure development, accessibility, governance, or applicable regulatory requirements.
• Relevant professional certifications or advanced training in the technology area.

Culture & Benefits

• Full-time direct W2 employment.
• Collaborative environment with opportunities for professional growth.
• Remote work arrangement.
• Equal employment opportunity applies to employees and applicants.

Hiring process

• Send a resume to Venkat.r@bvteck.com or contact Venkat Raju by phone for immediate consideration.
• The employer is unable to sponsor new H-1B visa petitions for this position; H-1B transfer candidates, U.S. citizens, Green Card holders, and EAD holders are encouraged to apply.