Trainer (Japanese)

Location: Fully remote from Malaysia; shifts may include weekends and public holidays according to business requirements.

Company

hirify.global is supporting a global customer experience and technology services company serving travel-related products and services.

What you will do

• Deliver onboarding and ongoing training for Japanese-speaking Customer Service Representatives.
• Train employees on hotels, flights, activities, customer service workflows, systems, tools, and procedures.
• Develop, update, and maintain training materials, presentations, and learning resources.
• Evaluate knowledge, performance, readiness for live operations, and training effectiveness through assessments and practical exercises.
• Provide individual coaching and constructive feedback while addressing knowledge and performance gaps with Team Leaders and Quality Analysts.
• Support refresher training, continuous learning, and improvements to training programmes.

Requirements

• Excellent spoken and written Japanese and English.
• Previous experience as a Trainer, Training Specialist, or in a similar learning and development role.
• Experience delivering training in a customer service or contact centre environment.
• Strong understanding of customer service principles and operational processes.
• Excellent presentation and communication skills.
• Ability to explain complex information clearly and adapt training methods to different learning styles.
• Ability to assess learning progress and provide constructive feedback.
• Comfort working with digital platforms, training tools, and presentation software.
• Willingness to work shifts, including weekends and public holidays where applicable.

Culture & Benefits

• Work-from-home arrangement in Malaysia.
• Competitive compensation package and performance bonus opportunities.
• Employee benefits, career and professional development opportunities, and access to thousands of free learning courses.
• Initial training, ongoing coaching, and an inclusive and supportive working environment.
• Opportunity to work within a global team and receive relocation support.