Training Specialist (Healthcare)

Location: Remote - United States

Salary: $64,000–$74,000 USD per year

Company

hirify.global provides secure, accessible, and actionable healthcare data collaboration and logistics solutions for providers, health plans, researchers, and life sciences companies.

What you will do

• Analyze quality results, customer feedback, performance data, process changes, and leader input to identify skill and knowledge gaps.
• Plan, design, and maintain new-hire, ongoing, product-release, process-change, and refresher training programs.
• Create facilitator guides, learner materials, job aids, practice exercises, assessments, and learning objectives.
• Deliver instructor-led and virtual training for customer service associates and people leaders, adapting delivery to learner needs.
• Coach learners during training and transition to live customer work, partnering with supervisors on development plans.
• Assess readiness, maintain training records, and evaluate program impact on readiness, quality, productivity, and customer experience.

Requirements

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, communication, organization, and cross-functional collaboration skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.

Nice to have

• Customer service or contact-center training experience.
• Healthcare or other regulated-industry experience.
• Experience with learning management systems and virtual learning platforms.
• Experience supporting product, system, or process changes.
• Experience facilitating and managing training programs for geographically distributed or remote teams.
• L&D instructional design or related experience.

Culture & Benefits

• Full-time regular employment in a collaborative healthcare technology environment.
• Training work supports customer service teams and the secure handling of confidential, proprietary, and health information.
• Post-offer health screenings and vaccination requirements may apply based on client and state requirements, with case-by-case exemption review.
• The role is not eligible for employment sponsorship.
• Reasonable accommodations are available during the hiring process.