Programme Manager (Retail & Customer Platforms)

Location: Hybrid; London, York, Lisbon, or Atlanta

Company

hirify.global is an international specialist insurer focused on selective areas of expertise and distinctive insurance products.

What you will do

• Partner with sponsors and workstream leads across an assigned transformation cluster, understanding objectives, outcomes, plans, and challenges.
• Assess scope, milestones, resources, risks, dependencies, and delivery confidence, providing evidence-based assurance and constructive challenge.
• Maintain dependency and capacity views, coordinate cross-cluster hand-offs, and escalate unresolved resource conflicts with options and recommendations.
• Lead targeted recovery or acceleration interventions, remove blockers, track recovery measures, and exit interventions once delivery stabilizes.
• Prepare concise updates covering progress, risks, dependencies, decisions, forecasts, and delivery evidence for governance and enterprise reporting.
• Check business readiness, adoption, transition to business as usual, and progress toward customer, colleague, control, operational, and financial outcomes.

Requirements

• Strong experience leading, assuring, or recovering large and complex programmes.
• Ability to assess whether plans are realistic and identify the underlying causes of delivery risk.
• Confidence working with senior sponsors and workstream leads, including providing clear and respectful challenge.
• Strong planning, dependency management, and problem-solving skills.
• Ability to turn complex information into clear choices, recommendations, and actions.
• Good understanding of business cases, financial control, benefits, readiness, and adoption.
• Comfort working across programme, project, product, agile, and hybrid delivery approaches.
• Collaborative, practical, calm under pressure, and accountable with strong follow-through.
• Excellent written and verbal communication skills.

Culture & Benefits

• Permanent, full-time employment.
• Hybrid working designed to support work-life balance, combining office structure and sociability with independence and flexibility.
• Inclusive culture focused on diversity, creative thinking, constructive challenge, and finding better ways of working.
• Collaborative environment with an emphasis on doing the right thing, supporting customers and colleagues, and learning from problems.