Sr. Service Experience Consultant, Client Services Go-to-Market Services (Stablecoin)

Location: Hybrid position requiring at least 3 days per week in the Foster City, CA office; 5–10% travel; flexibility to collaborate across global time zones.

Salary: $149,800–$240,100 USD per year, potentially including sales incentives; bonus and equity may also apply.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Define the end-to-end client experience for stablecoin products from onboarding through post-launch support, focusing on operational efficiency, scalability, and consistency.
• Partner with Product, Technology, Global Product, and regional Client Services teams to support product design, launches, pilots, regional readiness, and issue resolution.
• Build technical expertise across APIs, SDKs, processing flows, clearing and settlement, integration options, configuration, and administrative tools.
• Create and maintain client-facing and internal documentation, scalable onboarding and implementation processes, and regional support models with escalation flows, SLAs, and SLOs.
• Transition implementation, testing, and support responsibilities from pilots to regional teams and deliver training.
• Define success criteria, KPIs, reporting, and feedback loops to improve adoption, product performance, and client experience.

Requirements

• At least 8 years of relevant experience with a bachelor’s degree, or at least 5 years with an advanced degree, or 2 years with a PhD.
• Experience with digital assets and cryptocurrency.
• Experience defining and managing end-to-end client experiences for new digital products and services and representing the voice of the customer in product design.
• Ability to work independently, take on new challenges, adapt to changing priorities, and operate with ambiguity.
• Experience or familiarity with program management, project management, and product management using agile or waterfall methodologies.
• Proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Visio.
• Ability to build cross-functional partnerships, navigate complex organizations, and lead initiatives independently.
• Strong communication, problem-solving, analytical, critical-thinking, interpersonal, negotiation, influencing, and attention-to-detail skills.

Nice to have

• At least 9 years of relevant experience with a bachelor’s degree, or at least 7 years with an advanced degree, or 3 years with a PhD.
• Deep understanding of client implementations, configuration, testing, and support; hirify.global service experience is a plus.
• Payments industry experience, including card products, digital wallets, transaction processing, message routing, authorization, clearing, and settlement.
• Technical understanding of APIs, SDKs, mobile applications, websites, payment processing systems, and security.
• Experience with AI tools, SharePoint, MS Power Automate, and Jira.

Culture & Benefits

• Individual-contributor role focused on customer-first, digital-native service experiences for regulated stablecoin products.
• Work spans hirify.global’s five global regions and requires collaboration across time zones; department work hours vary according to business needs.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• The position is performed in an office setting and requires sitting and standing at a desk, in-person and telephone communication, and regular computer and office-equipment use.