SAP WM Support Consultant

Location: Remote, Romania

Company

hirify.global is a digital product engineering company delivering products, services, and experiences across digital mediums with a global team of more than 18,000 experts in 39 countries.

What you will do

• Manage incidents, service requests, and change requests through the ticket management system.
• Monitor and resolve SAP WM/EWM support tickets according to agreed SLAs and KPIs.
• Analyze issues, investigate root causes, implement solutions, and resolve medium-complexity defects and process inconsistencies.
• Configure and maintain inbound, outbound, internal movement, replenishment, and physical inventory processes.
• Support SAP EWM/WM integration with SAP MM, SD, PP, and TM, collaborating with developers on enhancements, reports, forms, and interfaces.
• Prepare and execute tests, documentation, knowledge transfer, end-user training, and warehouse process improvements.

Requirements

• Experience in SAP Logistics and Supply Chain Management and SAP S/4HANA environments.
• Good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory.
• Familiarity with SAP configuration, testing, defect analysis, and resolution.
• Understanding of SAP EWM/WM integration with SAP MM, SD, PP, and TM.
• Experience in application support and incident management, including SLA management and ticket prioritization.
• Familiarity with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar platforms.
• Experience analyzing and resolving incidents, service requests, and change requests within agreed SLA targets.
• Experience preparing and executing unit, integration, and user acceptance tests.
• Ability to analyze issues, identify root causes, propose practical solutions, work independently, and escalate complex issues appropriately.
• German language skills required.

Culture & Benefits

• Full-time remote work from Romania.
• Dynamic, non-hierarchical work culture.
• Opportunity to collaborate with a global organization of more than 18,000 experts across 39 countries.