SAP Customer Service Specialist (SAP S/4HANA)

Location: Remote, with job locations in Ettlingen, Germany or Porto, Portugal.

Company

hirify.global develops analytical measurement systems, scientific instruments, and analytical and diagnostic solutions for life sciences, material sciences, pharmaceutical applications, microscopy, nano-analysis, and industrial applications.

What you will do

• Gather requirements, design, implement, and operate SAP Customer Service solutions in the global SAP S/4HANA environment.
• Support integration between SAP Customer Service and Salesforce, as well as adjacent systems.
• Optimize and harmonize service processes through innovative technologies and digital transformation.
• Resolve support tickets, incidents, and minor changes while improving existing business processes.
• Participate in working groups and communities of practice to shape technology foundations.
• Train key users and manage external implementation service providers.

Requirements

• Bachelor’s degree in business administration, computer science, or a comparable qualification.
• Strong experience with SAP Customer Service and a good understanding of service orders, notifications, warranties, repairs, billing, equipment, installed base, and related master data.
• Several years of experience in SAP application support and/or implementation projects.
• Experience with SAP S/4HANA Service and SAP–Salesforce or comparable CRM integrations is required or highly desirable as specified in the posting.
• Very good service-process knowledge, with cross-functional knowledge of related SAP SD and MM areas.
• Familiarity with IT service and change-management processes.
• Strong analytical, problem-solving, communication, time-management, and teamwork skills.
• Ability to manage conflicts, exchange constructive feedback, adapt quickly, work autonomously, and maintain a solution-oriented approach.
• English C1 and German C1 required.

Culture & Benefits

• Remote work is available for this role, with locations in Germany and Portugal.
• Work in a global organization with more than 11,000 employees across over 100 locations.
• Participate in cross-functional working groups and communities of practice.

Hiring process

• The posting does not specify selection stages or additional application instructions.