Connectivity Support Specialist, Europe (Healthcare Connectivity)

Location: Europe; centralized support is delivered remotely, by telephone, and through on-site services, with approximately 10% domestic and international travel within Europe. The role includes on-site installations and training.

Company

hirify.global develops medical diagnostic instruments, connectivity solutions, and biotechnology products for clinical and biopharmaceutical markets, serving customers in over 100 countries.

What you will do

• Support NovaNet and BioConnect installations on customer server environments.
• Provide first- and second-level connectivity support, including remote troubleshooting, training, patching, and post-implementation support.
• Troubleshoot hardware, software, firmware, network, VPN, ADT, OPL, HIS/LIS, middleware, and third-party provider connections.
• Perform advanced server migrations and database migrations and support connectivity projects.
• Maintain application, network, VPN, CRM, tracking, documentation, and knowledge base records.
• Support Sales and Implementation teams while working toward defined objectives and targets.

Requirements

• At least three years of professional experience in connectivity or IT roles within healthcare, hospital, clinical, medical diagnostics, or comparable regulated environments.
• Associate or bachelor’s degree, or local equivalent, in Computer Science, Information Technology, or a related field.
• Strong understanding of Point of Care testing environments and healthcare communication standards, including HL7 and ASTM.
• Working knowledge of web-based interfaces, relational databases, SQL commands, and Windows Server environments.
• Hands-on experience with wireless technologies, including IEEE 802.11 a/b/g/n/ac standards, plus TCP/IP networking and wireless network architectures.
• Experience troubleshooting software and system issues remotely using RDP, TeamViewer, AnyDesk, uVNC, or similar tools.
• Strong analytical, troubleshooting, customer service, communication, presentation, organizational, and collaboration skills.
• Ability to manage multiple priorities in high-pressure environments, adapt to changing requirements, and work independently and within cross-functional teams.
• Fluent English with excellent written and verbal communication skills is required.
• Ability to travel within Europe, install and carry equipment, perform manual tasks during on-site work, and work for extended periods at a computer.

Nice to have

• German, French, or Italian language skills.
• Experience in IT and network administration.
• Experience in IT project coordination or project management.

Culture & Benefits

• Work within a European Shared Services model supporting customers across the region.
• Mission-driven environment focused on customer centricity, ingenuity, ownership and accountability, collaboration, and integrity.
• Opportunity to support medical diagnostics and life-science solutions used globally.
• Compensation is determined according to experience, location, skills, and education; no exact salary amount is provided.
• Equal opportunity employer committed to a diverse and inclusive workforce.