Technical Support Specialist (iGaming)

Location: Europe; other locations: Anywhere

Company

hirify.global is a business advisory and services group supporting companies in iGaming and Entertainment with strategy, market entry, and scalable business solutions.

What you will do

• Work with business units and technical teams to clarify requests and track task progress.
• Monitor Grafana boards to assess system performance and detect potential issues.
• Record incidents in JSM/Jira and manage support tickets according to established workflows.
• Escalate incidents when required and follow up according to internal protocols.
• Draft and deliver notifications about scheduled and unscheduled technical activities.
• Collect technical information and reproduce issues for escalation to development teams.

Requirements

• 6–12 months of experience in Technical Support or L1 Support.
• English at B1+/B2 level or higher for written communication and technical documentation.
• Understanding of client-server architecture, HTTP, REST API, request/response concepts, and HTTP status codes.
• Ability to use browser DevTools, including Network and Console.
• Experience with a ticketing system such as Jira, Zendesk, or Freshdesk.
• Ability to independently reproduce issues and document steps to reproduce, expected and actual results, timestamps, IDs, and screenshots or videos.
• Analytical thinking, attention to detail, ownership of cases, prioritization based on SLAs and business impact, and a calm, systematic approach during incidents.
• Willingness to learn and quickly understand new products, systems, and processes.

Culture & Benefits

• Health and wellness support.
• Global medical coverage.
• Growth opportunities and benefits programs.
• Compensation for gym, dental, psychological, and similar services.
• Performance-driven rewards and a dynamic work environment.