Energy Specialist

Location: London, England, United Kingdom; in-office shift work, including weekends. Optional overnight shifts are available.

Salary: £32,000 per year, plus performance bonus and overnight pay.

Company

hirify.global is an energy startup building an integrated energy company spanning generation projects, hardware, grid infrastructure, real-time power trading, AI, and distributed energy for homes.

What you will do

• Resolve escalated tickets and complaints end to end, from investigation through fixes and customer follow-up.
• Manage chat and ticket queues during shifts, prioritising cases and unblocking the frontline team.
• Investigate root causes and identify when an individual complaint indicates a wider issue.
• Solve complex cases outside standard operating procedures and escalate issues beyond your scope.
• Prepare clear, evidence-backed escalations for other teams to act on.

Requirements

• 1–2+ years of experience at a UK energy supplier handling tickets, escalations, or complaints.
• Strong understanding of energy supply, including switching, billing, payments, industry data flows, and smart metering.
• Comfort using AI tools and data to investigate cases.
• Strong problem-solving skills and a methodical approach to root-cause analysis.
• Exceptional written communication skills.
• Ability to manage ticketing, live customer support, and queue-management workflows simultaneously.
• Ability to work in-office on a shift pattern, including weekends.

Culture & Benefits

• 24/7 customer support with shift-based work and optional overnight shifts.
• Fully expensed technology matched to individual needs.
• Breakfast and dinner allowance for office-based employees.
• Performance bonus and additional overnight pay.