Technical Support Engineer (SaaS)

Location: Remote; listed cities/region: Astana and Saint Petersburg

Salary: from $1,000 net per month

Company

Plumsail develops online services for business-process automation used by more than 8,000 companies in 170 countries, including Fortune 500 companies and educational, government, and nonprofit organizations.

What you will do

• Help customers understand Plumsail products and use them effectively for their business processes.
• Analyze customer processes, product capabilities, and integrated systems to recommend suitable solutions.
• Guide customers through product adoption and help them maximize product value.
• Provide support primarily by email, with phone calls and screen-sharing sessions for complex issues.
• Stay up to date with product functionality and developments.

Requirements

• Excellent written English communication skills.
• Empathy, strong listening skills, and a genuine desire to help others.
• Willingness to learn and keep up to date with product developments.
• Basic proficiency in JavaScript, HTML, CSS, Vue, and jQuery.
• Experience required: 1–3 years.

Nice to have

• Experience with SharePoint and Microsoft 365 for Business.

Culture & Benefits

• Remote-first team with remote work and a flexible schedule.
• High level of responsibility without micromanagement.
• Varied and challenging tasks.
• Annual stipend for self-education, fitness, coworking, medical services, health insurance, and wellness activities.
• Additional bonus for improving a home office.

Hiring process

• Complete a test task during the application process; if hired, the time spent is compensated as one full working day.