Technical Support Specialist - Lead Generation (SaaS/CRM)

Location: Gainesville, Florida, or remote within the United States. Schedules and days off may vary according to business needs.

Salary: $20.20–$25.25 USD

Company

hirify.global provides cloud-based marketing automation and CRM technology for agencies, small- to mid-sized businesses, nonprofits, and individuals.

What you will do

• Provide technical software support for a global customer base through email, chat, phone, and future support channels.
• Manage support cases and backlogs, formulate solutions, and ensure timely, high-quality responses.
• Collaborate with engineering through Jira tickets and direct communication to resolve customer issues and feature requests.
• Track and communicate operational issues, system defects, workarounds, hot fixes, and product enhancements.
• Test applications, classify support cases, and contribute to the internal knowledge base.
• Coordinate with other departments to achieve timely resolutions.

Requirements

• Comfort supporting customers who use SaaS solutions.
• Clear verbal and written communication with varied audiences.
• Ability to present ideas and information effectively to stakeholders.
• Critical thinking, curiosity, creative problem-solving, initiative, self-awareness, and effective prioritization.
• Strong knowledge of Microsoft Word, Excel, and PowerPoint and/or Google Docs, Sheets, and Slides.
• At least 2 years of relevant experience.

Nice to have

• Experience with Salesforce, Zapier, or other marketing automation tools.
• Knowledge of email deliverability concepts.
• Experience using HTML and APIs.
• Additional language skills.

Culture & Benefits

• Hybrid workforce model combining remote work with access to office locations for collaboration, live training, and social interaction.
• Paid leave and a benefits package supporting employee and family health and well-being.
• Career growth, professional development, coaching, and stretch-assignment opportunities.
• Culture focused on diversity, inclusion, and supporting businesses, nonprofits, and community organizations.

Hiring process

• Applications are accepted for 30 days, but the position may be filled earlier.
• Unsolicited resumes from external recruiters, staffing agencies, search firms, or fee-based referrals are not accepted.