Senior TechBar Analyst

Location: Melbourne, Victoria, Australia. The work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.

Company

hirify.global provides technology and IT services with a focus on modern workplace support and service management.

What you will do

• Deliver advanced frontline IT support through the TechBar, resolving complex incidents and service requests.
• Act as an escalation point for high-impact issues and manage incidents and requests end-to-end in ServiceNow in line with SLAs.
• Support endpoints, mobility, collaboration platforms, device provisioning, refreshes, and asset control.
• Identify service improvement opportunities, reduce recurring incidents, and use ServiceNow insights to drive measurable improvements.
• Collaborate with cross-functional IT teams and maintain a professional, high-standard TechBar environment.
• Coach and mentor TechBar Analysts, support onboarding, promote ServiceNow best practices, and contribute to knowledge base development.

Requirements

• Extensive experience in end-user computing or TechBar environments.
• Advanced troubleshooting experience across devices and enterprise applications.
• Strong experience with Microsoft 365 and modern workplace platforms.
• Demonstrated expertise in ServiceNow or equivalent ITSM tools.
• Understanding of ITIL-aligned processes and service management.
• Experience with device lifecycle and asset management.
• Proactive leadership, continuous improvement, ownership, accountability, collaboration, adaptability, and a strong customer-service orientation.

Culture & Benefits

• Full-time position with an emphasis on in-person collaboration and flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on positive, service-oriented teamwork and capability development.
• Modern workplace practices include secure and digital-first ways of working.