Support Engineer Senior Analyst (POS)

Location: Hybrid — Melbourne, 161 Collins Street, Level 5, Australia

Company

hirify.global is a global professional services company providing digital, cloud, security, technology, and operations services to clients worldwide.

What you will do

• Provide L2/L3 operational and production support for store applications, POS environments, and business-critical store systems.
• Monitor, diagnose, and resolve transaction failures, system alerts, production incidents, and integration issues.
• Perform root cause analysis and implement preventive actions for recurring problems.
• Manage incident, problem, change, release, deployment, and production-readiness activities in line with SLAs and KPIs.
• Collaborate with business, application, infrastructure, and integration teams to restore services quickly.
• Support upgrades, automation, monitoring, operational reviews, continuous improvement, documentation, and knowledge management.

Requirements

• Experience in production support, preferably in store environments.
• Strong understanding of store operations and POS environments, including transaction processing, pricing and promotions, payments, refunds and returns, inventory, order management, back-office processes, end-of-day settlement, and reconciliation.
• Working knowledge of PowerShell, SQL, scripting, IBM MQ, and Microsoft Azure.
• Ability to participate in on-call support and major incident management.
• Flexibility to work rotating shifts, including one early-morning shift per month from 3:30 am to 11:00 am and one weekend shift per month.

Culture & Benefits

• Hybrid and flexible work arrangements focused on employee health and wellbeing.
• 18 weeks of paid parental leave.
• Long- and short-term career break opportunities.
• Structured career development and local and international career opportunities.
• Family Inclusive Workplace certification and commitment to diversity and inclusion.