Senior Tier 3 Technical Support Engineer (Enterprise Storage)

Location: Remote within Australia; Australia residency or citizenship required

Company

hirify.global provides enterprise-class, software-focused storage solutions for enterprises and service providers, including primary storage, data protection, disaster recovery, business continuity, and cyber resilience.

What you will do

• Provide technical assistance for the most complex field issues and diagnose them to root cause.
• Recommend improvements to customers’ use of hirify.global storage solutions and help maximize satisfaction.
• Represent hirify.global professionally with customers and partners.
• Contribute to the configuration, layout, and management of hirify.global products.
• Work directly with development teams on problem resolution.
• Support technical teams with custom solutions and implementation preparation.

Requirements

• Advanced Linux system administration knowledge, including installation, administration, troubleshooting, and upgrades; this is mandatory.
• Knowledge of TCP/IP networking and SAN/NAS storage.
• Scripting experience in one or more languages, such as Bash or Python.
• Strong technical aptitude and the ability to research and solve complex issues independently.
• Ability to communicate issues and resolutions effectively to all organizational levels and customers.
• Ability to work independently, collaborate as a team member, and multitask.
• Australia residency or citizenship is required.
• Willingness to work weekends and holidays when needed is required.

Nice to have

• Strong technical knowledge of VMware virtualization technologies.
• Experience with containers, Docker, and related technologies.
• VCE certification.
• Administration-level backup expertise.
• Previous Tier 3 or Tier 4 support experience.

Culture & Benefits

• Full-time position within the Customer Support Engineering department.
• Remote work arrangement for Australia-based candidates.
• Collaboration with customers, partners, technical teams, and developers.
• Work involves enterprise storage, data protection, disaster recovery, business continuity, and cyber resilience solutions.