Product Technical Support Analyst II (Fintech)

Location: Hybrid role based at 25 Walbrook, London, United Kingdom

Company

hirify.global provides fintech solutions, including receivables, payables, and inventory finance products for large corporates and banks.

What you will do

• Provide first- and second-line technical support to global customers using the hirify.global SCF platform.
• Triage incoming tickets, analyse issues, resolve customer problems, and provide audit information or breakdowns of headline figures.
• Monitor system health using infrastructure and application monitoring tools, DataDog, SQL, and ActiveBatch.
• Implement ad-hoc configuration changes using proprietary hirify.global SCF tools.
• Collaborate with Development, Infrastructure, and Implementation teams to onboard new customers to the platform.
• Provide shift coverage between 6am and 11pm.

Requirements

• Exceptional attention to detail and the ability to solve problems while analysing, transforming, and working with large datasets.
• Strong verbal and written communication skills, including the ability to explain technical concepts to customers and colleagues.
• Ability to prioritise incoming and existing tasks according to urgency and impact in a dynamic, high-pressure environment.
• Logical and insightful troubleshooting skills, a strong work ethic, and the ability to work independently.
• Experience with SQL, MS Excel, XML, and monitoring tools; SQL and MS Excel are highly desirable.
• Degree in Computing or a STEM subject.

Nice to have

• Understanding of computer logic and programming concepts.
• ITIL Foundation v3/2011 or higher certification.
• Experience with Atlassian JIRA, JIRA Service Desk, or similar tools.
• Experience working in a controlled environment such as financial services.

Culture & Benefits

• Flexible and creative work environment.
• Diverse and collaborative atmosphere with emphasis on communication, adaptability, problem-solving, and teamwork.
• Professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and benefits.