Junior Application Support Engineer (Windows)

Location: Reading, United Kingdom; hybrid work with up to 3–4 days on site per week. Working hours alternate between 7:00–15:00 and 9:30–17:30.

Company

hirify.global is hiring for an application support role serving a major client.

What you will do

• Perform early-morning application health checks before users log in.
• Monitor, diagnose, troubleshoot, escalate, and resolve issues affecting Windows desktop and server-based applications according to SLA priorities.
• Assist with software patch, upgrade, and configuration deployments across production and non-production environments.
• Analyze Windows Event Viewer and application logs to identify application error root causes.
• Create and update how-to guides and knowledge base articles for common fixes and internal processes.
• Collaborate with application engineers and the client on support delivery and continual service improvement.

Requirements

• 0–2 years of experience in IT support, application support, or a closely related technical field.
• Strong analytical and problem-solving abilities.
• Excellent communication skills and the ability to work in a team-oriented environment.

Nice to have

• Basic understanding of ServiceNow.
• Experience using Windows-based applications and MS Office Suite.
• Basic knowledge of Microsoft Azure.
• Understanding of ITIL principles; ITIL V4 Foundation Certification is desirable.

Culture & Benefits

• Full-time hybrid work with a model prioritizing in-person collaboration while offering flexibility.
• Flex benefits including development investment, pension, life insurance, health insurance, travel insurance, and store vouchers or discounts.
• 25 days of holiday, with options to increase holiday allowance and select suitable benefits.
• Inclusive environment focused on strong connections, community, wellbeing, productivity, and individual work styles.