Technical Support Specialist

Location: Orange County, United States of America; office environment with some offsite projects, occasional travel, and required after-hours and weekend support.

Salary: $75,000–$81,000 per year; final offer may vary based on experience and skillset.

Company

hirify.global, LLP is a law firm serving technology industries and clients across intellectual property, corporate, litigation, and employment matters.

What you will do

• Provide desk-side hardware and software support for attorneys and staff, including computers, handheld devices, printers, scanners, projectors, and office productivity equipment.
• Set up, maintain, and support conference rooms, including room preparation, call initiation, and user assistance during video conferences.
• Analyze and resolve desktop and laptop hardware, operating system, application, and basic network issues, including Tier 2 troubleshooting.
• Support remote desktop and VPN access, maintain help desk tickets and IT inventory, and assist with laptop checkout duties.
• Assist IT engineers with onsite issues, office build-outs, system upgrades, and equipment moves.
• Provide on-call and after-hours support, including weekends, and maintain professional relationships with staff, attorneys, vendors, and client representatives.

Requirements

• Three or more years of experience in an IT help desk or support environment required.
• Working knowledge of Microsoft Office Suite and extensive knowledge of Windows operating systems, computer hardware, and software.
• Experience supporting handheld devices, with particular emphasis on iPhone, iPad, and Android devices.
• Outstanding customer service abilities and excellent written and verbal communication skills.
• Ability to communicate with staff, attorneys, management, vendors, and client representatives, and to work in a team with minimal supervision.
• High school diploma required.
• Ability to work after normal business hours and on weekends for video conference support, equipment moves, and IT projects.
• Ability to move around the office up to 70% of the time, occasionally up to 100%, and move computer equipment weighing up to 50 pounds.

Nice to have

• Three or more years of Level 2 desk-side support experience.
• Law firm experience.
• Experience with HP LaserJet printers and Ricoh photocopiers and printers.
• A+ certification and some college education.

Culture & Benefits

• Office-based work with some offsite projects and occasional travel.
• Participation in an after-hours and weekend on-call rotation.
• Work includes frequent communication with attorneys and staff and collaboration with IT engineers.
• Inclusive workplace focused on respect, teamwork, professional reputation, and client relationships.