Technical Support Specialist (WCS)

Location: Remote in Spain; Barcelona, Spain

Company

hirify.global Supply Chain develops and supports logistics and warehouse automation solutions for customers across different industries.

What you will do

• Provide 2nd- and 3rd-level support for existing customers’ warehouse control systems and assist with system enhancements and optimization change requests.
• Investigate application incidents, identify solutions and workarounds, and restore reliable customer operations.
• Analyze recurring issues, identify root causes, and develop sustainable fixes, enhancements, and integrations.
• Collaborate with project consulting and software development colleagues to deliver solutions.
• Maintain and develop strong relationships with existing customers.
• Participate in rotating on-call support, which may cover up to 24/7 service periods.

Requirements

• Good understanding of logistics processes in automated warehouses.
• Experience supporting a warehouse management or warehouse control system, including troubleshooting in a control room or working in an internal or external support team.
• Experience with relational databases and database queries, such as Oracle, SQL, or MySQL.
• Knowledge of source code analysis and/or development using an object-oriented programming language, such as Java or C#.
• Strong analytical, communication, teamwork, and solution-oriented customer service skills.
• Fluent English required.

Culture & Benefits

• Flexible working hours and mobile working, including working from home.
• Team environment based on solidarity, mutual support, flat hierarchies, and short communication channels.
• Personal mentoring, ongoing training, further education, and individual development opportunities.
• Opportunity to take responsibility from day one and contribute ideas in a growing team.
• Rotating on-call duty supports reliable customer operations outside regular office hours.

Hiring process

• Apply through the “Apply now” option while the position remains advertised; applications are accepted at any time.
• Recruitment consultants are asked not to contact the company by email or telephone.