Associate Client Account Manager (Payment Management)

Location: Hybrid in Columbus, OH, United States

Company

hirify.global provides integrated information and payment management solutions for supply chains, communication networks, facilities, and other business operations.

What you will do

• Manage assigned client accounts and develop effective working relationships with clients and internal departments.
• Coordinate service activities, customer priorities, account representative work, and responses to client and internal requests.
• Analyze processing issues, operational procedures, data-processing systems, and technical system changes; communicate solutions to customers.
• Drive process improvements, evaluate key metrics, recommend efficiency and quality improvements, and track system enhancements when needed.
• Coordinate delivery of new solutions according to customer needs and objectives.
• Share knowledge and train or mentor fellow employees.

Requirements

• Bachelor’s degree in business administration, data processing, or a related area, or an equivalent combination of education and experience.
• 2–4 years of customer relations experience in a technical or business service environment.
• 1–2 years of account management experience, preferably with dedicated accounts.
• Strong interpersonal, written, and verbal communication skills.
• High analytical ability, including evaluating client requests and procedures and understanding operational and data-processing systems.
• Strong organization and time-management skills for handling multiple tasks simultaneously.
• Proficiency in Microsoft Office, especially Excel pivot tables and VLOOKUPs.
• Ability to travel up to 15%.

Nice to have

• General SQL knowledge for the Freight Business Unit.
• Experience with church management software for the TouchPoint Business Unit.

Culture & Benefits

• Full-time hybrid work arrangement in Columbus, Ohio.
• Opportunity to work with client accounts across information, payment, supply-chain, communication, and facilities operations.
• Regular collaboration with clients, internal departments, leadership, and business process outsourcing resources.

Hiring process

• Apply directly through the Cass website using the position’s “Apply” button.
• Create an account and provide a resume, contact information, and other relevant employment information; the application typically takes 20 minutes or less.
• If the minimum requirements are met, a recruiter will contact the applicant to begin the interview process.