Referral Coordinator (Healthcare)

Location: US - Remote; occasional travel approximately 1–2 times per year may be required for team gatherings, training, or company events.

Salary: $23.00–$25.00 hourly, depending on experience.

Company

hirify.global Health, powered by Sunrise technology, is a digital sleep clinic providing home-based testing, telehealth visits, and personalized treatment plans.

What you will do

• Receive and process incoming provider referrals through fax and email.
• Upload and validate referral documents and patient information in internal systems, CRM, and EHR platforms.
• Call patients after referrals are received, explain next steps, and schedule appointments using standardized scripts.
• Follow up on no-shows, cancellations, and rescheduling needs while providing clear, empathetic customer service.
• Document patient interactions, maintain accurate workflows, optimize supporting tools, and escalate operational issues.
• Collaborate with Care Coordination, Clinical, Field Marketing, and Operations teams.

Requirements

• 3–4 years of referral coordinator experience.
• Experience in healthcare or startup environments.
• Strong people, communication, collaboration, problem-solving, and customer service skills.
• Excellent documentation habits; highly organized and detail-oriented.
• Ability to multitask in a fast-moving operational environment and work accurately within repetitive workflows.
• Experience with VOIP calling tools such as Aircall or 8x8.
• CRM experience required; HubSpot preferred.
• Ability to work remotely from the US; occasional travel approximately 1–2 times per year may be required.

Nice to have

• Sleep-related experience.
• HubSpot experience.

Culture & Benefits

• Fully remote work environment with autonomy and ownership of daily processes.
• Mission-driven work improving access to sleep care.
• International team across the US, Paris, and Belgium.
• One to two team gatherings per year.
• Medical, dental, and vision benefits; 401(k) with company match.
• 20 days of paid time off, 10 paid holidays, paid sick leave, and internet and phone reimbursement.