Employer Services Analyst (Fintech/Healthtech)

Location: 25% hybrid in Maitland, Florida, United States

Salary: $18.32–$31.15 per hour

Company

hirify.global operates in fintech and healthtech, providing solutions that help employers support their people through benefits administration.

What you will do

• Provide responsive support to employers and stakeholders through phone, email, and virtual channels.
• Manage inquiries end-to-end, including eligibility updates, payroll questions, funding issues, onboarding, and open enrollment support.
• Prioritize and resolve service tickets while maintaining accuracy, quality, and customer satisfaction.
• Identify root causes and collaborate with internal teams to resolve routine to moderately complex issues.
• Explain complex processes, plan details, and platform capabilities in clear, actionable guidance.
• Identify service trends, share insights, and contribute to team learning, onboarding, and innovation initiatives.

Requirements

• 2+ years of experience in customer service, employer services, benefits administration, operations, call center, account support, or a similar role.
• Experience supporting stakeholders through phone, email, or virtual channels in a service-driven environment.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities, navigate systems and processes, and deliver accurate, empathetic, customer-focused support.
• Relevant professional experience is required.

Nice to have

• Familiarity with Microsoft Outlook, Word, Excel, and service technologies.
• Exposure to healthcare, financial services, or regulated environments.

Culture & Benefits

• Flexible work environment with a hybrid schedule requiring 25% onsite work in Maitland.
• Competitive salary, paid vacation, and holidays.
• Professional development programs.
• Comprehensive health, wellness, and financial benefits.
• People-first, partner-powered, and continuous-improvement-oriented working culture.

Hiring process

• hirify.global may use AI technology to record, take notes, and summarize candidate interviews.
• Candidates may opt out of AI interview transcription by notifying the recruiter in advance; otherwise, agreeing to an interview constitutes consent to this use.