Customer Experience Partner - Hospital & EMS (MedTech)

Location: Remote in the United Kingdom; travel 20%, including occasional visits to the Runcorn HQ.

Company

Develops lifesaving acute-care medical devices and software solutions for EMS, hospital, public safety, and military customers worldwide.

What you will do

• Act as the primary customer partner for key Hospital and EMS customers across the UK, providing responsive concierge-style support.
• Handle enquiries about orders, deliveries, product availability, account support, shipment updates, delays, and resolution timelines.
• Coordinate customer support with Sales, Customer Service, Supply Chain, Logistics, and Finance teams.
• Prepare monthly customer order reports and commercial performance summaries; analyse ordering patterns, sales trends, and customer activity.
• Support the German Hospital and EMS sales team with order management, account administration, and sales follow-up where appropriate.
• Maintain CRM data and support customer retention, satisfaction, process improvement, and revenue growth initiatives while ensuring compliance with company policies, quality standards, and applicable regulations.

Requirements

• 2–4 years of experience in customer partnering, customer service, sales support, or commercial operations.
• Proven experience managing customer relationships and supporting commercial sales activities.
• Experience with CRM and ERP systems required.
• Strong analytical and reporting experience, including proficiency with Microsoft Excel.
• Excellent verbal and written communication skills and a customer-first mindset.
• Ability to travel 20% and occasionally visit the Runcorn HQ.

Nice to have

• Experience in medical devices, healthcare, hospitals, EMS, or another regulated industry.
• Experience with Salesforce and Oracle.

Culture & Benefits

• Remote work in the United Kingdom with approximately 20% travel.
• Customer-focused, cross-functional work with Sales, Customer Service, Supply Chain, Logistics, and Finance.
• Occasional visits to the Runcorn headquarters are required.