Customer Service Associate (Fintech)

Location: Vilnius, Lithuania

Company

hirify.global provides commerce-enabling payment technology and processes billions of transactions for businesses across multiple industries.

What you will do

• Answer and resolve merchant inquiries about payment processing, billing, hardware, software, and accounts.
• Guide merchants through troubleshooting for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and escalate complex cases to higher-tier teams.
• Use internal systems, knowledge bases, and support tools to provide accurate assistance.
• Educate users about self-service features and digital support tools.
• Document cases, follow up on resolutions, and manage phone, email, chat, and ticketing channels.

Requirements

• Excellent verbal and written communication skills.
• Strong technical curiosity and the ability to navigate applications and systems.
• Problem-solving skills and the ability to explain technical concepts clearly.
• Experience in customer service or technical support, including POS, call center, SaaS, or FinTech environments.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work varied shifts in a 24/7/365 support team.

Nice to have

• Familiarity with payment processing or restaurant and hospitality technology.

Culture & Benefits

• Full-time employment.
• Support is delivered across multiple communication channels in a 24/7/365 operating environment.
• Equal-opportunity employment without discrimination based on protected characteristics.