Community Support Manager – Resource Planning (FTC)

Location: Vilnius, Lithuania; hybrid work with 2 recommended office days per week

Gross monthly salary: €3,517–€4,767 EUR

Company

hirify.global is a second-hand marketplace founded in Lithuania, connecting millions of members across more than 20 markets. Its group also includes hirify.global Go and hirify.global Pay.

What you will do

• Lead resource forecasting and scheduling strategy across multiple markets and business lines.
• Improve scheduling efficiency, adherence, conformance, agent productivity, and agreed service levels.
• Define resource-planning best practices and take corrective actions based on operational conditions.
• Build and develop the Resource Analysts team, setting responsibilities, goals, and workforce-management objectives.
• Select performance-tracking tools, identify improvement areas, and drive automation.
• Analyse employee skills, experience, and potential to support effective staffing decisions and management planning.

Requirements

• Strong background in data analytics, including identifying trends and underlying causes.
• Experience in a leadership role or a proven progression toward leadership.
• Experience in workforce management, real-time management, analytics, or a relevant field.
• Ability to co-create with other teams and communicate performance and improvement plans.
• Excellent influencing, negotiating, and cross-level communication skills.
• Ability to drive improvements and automation within teams, responsibilities, and tools.
• Ability to collaborate with and drive effective solutions for internal and external functions and partners.
• Strong motivation and proactiveness in driving projects and managing a team.
• Proficiency in Microsoft Office Excel and analytical tools such as Looker, SQL, BigQuery, Claude, and Google Workspace tools including Docs, Sheets, and Slides.

Culture & Benefits

• Fixed-term role covering maternity leave.
• Hybrid work model with flexibility to work from home and the office; remote work is permitted for up to 90 days per year in the EU, including 21 days globally, or 21 days worldwide for non-EU citizens.
• 25 working days of holiday, private health insurance, pension contributions, and an Employee Assistance Program.
• Share options, a monthly hirify.global shopping budget, home-office equipment, and up to €540 for home workplace furniture.
• Learning budget starting at €3,000 and up to 10 working days over two years for development.
• Team-building events, a dog-friendly office, and Vilnius office gym and in-house meals.