Customer Operations Engineer (Healthcare IT)

Location: Hybrid in Vilnius, Lithuania; occasional travel to customer sites may be required.

Gross salary: €50,000–€60,000 per year.

Company

hirify.global develops software deployed in hospital environments and integrated with clinical systems and workflows.

What you will do

• Plan and execute customer deployments from environment assessment through installation, integration, testing, go-live, and handover.
• Install, configure, upgrade, maintain, and support software in customer environments across on-premises and cloud infrastructure.
• Integrate the product with hospital infrastructure, including PACS, networking, routing, authentication, DICOM, and HL7.
• Own customer incidents and production issues, investigate logs and system behavior, perform root-cause analysis, and identify preventive actions.
• Communicate with hospital IT teams and coordinate with developers, clinical specialists, infrastructure teams, and deployment management.
• Improve deployment scripts, automation, diagnostics, monitoring, documentation, and internal operational processes.

Requirements

• Degree in Computer Science, Engineering, IT, or equivalent practical experience.
• Experience in software deployment, systems integration, production support, systems engineering, DevOps, or a similar technical role.
• Strong troubleshooting skills across software, operating systems, networking, services, and distributed systems.
• Experience installing, configuring, upgrading, and supporting software in production or customer environments.
• Ability to methodically investigate logs and diagnostic information and distinguish software defects, configuration issues, infrastructure problems, and integration failures.
• Scripting or programming skills sufficient to automate repetitive operational work; comfort working in Linux-based production environments.
• Clear written and verbal communication skills, including confidence communicating directly with technical customer stakeholders.
• Strong ownership, organization, documentation, and follow-through, with the ability to learn unfamiliar technical systems quickly.
• Willingness to develop deep knowledge of the product, its features, and its clinical context.

Nice to have

• Experience with healthcare IT or medical software.
• Knowledge of PACS, DICOM, hospital networks, or clinical integrations.
• Experience supporting software in security-sensitive or regulated environments.
• Experience improving deployment pipelines, monitoring, diagnostic tooling, or operational automation.
• Experience contributing to production software or collaborating closely with software development teams.

Culture & Benefits

• Hiring is based on attitude, learning ability, analytical thinking, communication, and problem-solving capability as well as previous experience.
• The role includes direct collaboration with hospital IT teams, developers, clinical specialists, system administrators, and infrastructure teams.
• Regular after-hours or on-call work is not expected.
• Applications are reviewed on a rolling basis, with the goal of starting as soon as possible.

Hiring process

• A mandatory background security screening may be performed depending on the role.
• Applications are considered on a rolling basis, so candidates are encouraged to apply as soon as possible.