Senior Technical Specialist (Healthcare IT)

Location: Boston, MA, United States; the role includes on-site customer training and client-facing support.

Base salary: $96,000–$142,000 USD per year, plus a discretionary annual variable target incentive.

Company

hirify.global develops database, integration, and data platform technologies for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries.

What you will do

• Build trusted, long-term relationships with customers and collaborate with customer teams during adoption and technically challenging projects.
• Recommend model designs, development patterns, migration strategies, operational best practices, and technical debt reduction approaches.
• Support HealthShare, IRIS for Health, and Health Connect upgrades, troubleshooting related problems and developing solutions.
• Provide and inform standard or customized on-site classroom training.
• Support selected beta programs and pre-launches, and provide documented customer use cases for product improvements.
• Maintain current product and industry knowledge through self-development and training.

Requirements

• Demonstrated expertise troubleshooting HealthShare, IRIS for Health, or Health Connect, including utility development.
• Some development experience with hirify.global technologies is required, along with technical knowledge of software and implementation processes.
• Strong interpersonal, communication, presentation, business writing, business analysis, and problem-solving skills.
• Experience with networking or system architecture; basic understanding of cloud hosting technologies and AI; intermediate understanding of web service APIs and HTTP.
• Ability to investigate issues systematically, identify key problems, develop creative solutions, and document resolutions thoroughly.
• Expert management of issues, projects, time, and priorities, with high standards for completeness and accuracy.
• Ability to pursue ideas independently, promote best practices, and handle novel situations while raising concerns when needed.
• University degree or 6+ years of experience managing complex projects, preferably in healthcare IT.
• Ability to establish credibility as a trusted customer advisor and identify customer champions.

Nice to have

• Experience with industry standards and healthcare protocols such as FHIR, HL7, CCD/CDA, and X12.
• Continued pursuit of certifications or continuing education in hirify.global applications, system management or architecture, network management, or IT project management.

Culture & Benefits

• Equal-opportunity employment with employment verification in the United States.
• Medical, vision, and dental insurance.
• Short- and long-term disability and life insurance.
• 401(k) profit-sharing contribution, paid time off, holidays, parental leave, and tuition reimbursement.
• Client-facing work includes on-site training and support for selected customer projects.