Application Consultant (FX)

Location: Toronto, ON, Canada; hybrid work with 1–2 days per week on-site at Toronto-81 Bay

Company

hirify.global is a relationship-oriented bank providing financial services and technology solutions for clients.

What you will do

• Provide investigation and second-level support for client issues, technical issues, system and website outages, and application questions.
• Maintain and prioritize issue logs and client or user requests, escalating matters to the appropriate hirify.global technology groups and vendors.
• Investigate operational issues, assess severity and risk, and design solutions and processes that prevent recurrence.
• Act as a liaison with business partners, technology partners, senior management, and internal and external clients.
• Assess the impact of planned system changes and projects while supporting business continuity, security, compliance, and privacy standards.
• Research issues and outages, provide recommendations, and support the implementation of new or revised policies, procedures, standards, and systems.

Requirements

• At least 2 years of experience in FX Application Consulting or support, including Wallstreet FX, Barracuda OMS, or online/web FX platforms.
• At least 2 years of experience with SQL, MongoDB, and Jira/Confluence.
• Experience with requirements gathering, documentation, and data analysis in an agile environment.
• Capital Markets background required.
• Working knowledge of brokerage products, services, structures, and operations sufficient to apply standard operational practices and processes.
• Critical thinking, attention to detail, adaptability to evolving technologies, and the ability to build effective professional relationships.
• Must be legally eligible to work in Canada at the specified location and, where applicable, hold a valid work or study permit.

Nice to have

• Experience in FX and banking.
• Knowledge of Linux, Microsoft Windows, Oracle WebLogic, and shell scripting.

Culture & Benefits

• Hybrid work arrangement with remote work on days not spent on-site.
• Regular employment with a 37.5-hour work week.
• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and recognition programs.
• Opportunities for professional growth and development, including a paid Purpose Day.
• Inclusive and accessible candidate and employee experience.

Hiring process

• Applicants may be asked to complete an attribute-based assessment and skills tests, including simulations, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.