Data Analyst I

Location: Calgary, Alberta, Canada

Company

hirify.global delivers integrated energy infrastructure solutions that provide reliable power, modernize infrastructure, optimize performance, strengthen resilience, and support sustainability across North America, the UK, and Europe.

What you will do

• Serve as the primary contact for customer support requests through phone, email, chat, and ticketing systems.
• Provide level 1 troubleshooting, best-practice guidance, data entry, data imports, and data review for AssetPlanner clients.
• Log, categorize, prioritize, track, and escalate incidents and service requests.
• Create and update client knowledge-base documentation and conduct scheduled client check-ins.
• Provide customer training and support during software implementation, while assisting the internal technical support team as needed.
• Host meetings, record minutes and action items, and communicate accurately and promptly with internal and external stakeholders.

Requirements

• Bachelor’s degree or diploma plus at least 1 year of SaaS or customer support experience.
• At least 5 years of SaaS software technology experience may substitute for the education requirement.
• Familiarity with Microsoft 365 applications, especially Excel and PowerPoint, and cloud-based services.
• Ability to quickly learn new software tools, understand customer needs, and ask questions to clarify concerns.
• Professional verbal and written communication, interpersonal, relationship-building, and client-success skills.
• Project management, organization, attention to detail, strong work ethic, flexibility, and ability to respond to changing priorities.
• Ability to work effectively in a fast-paced, dynamic, challenging, and team-oriented environment.

Nice to have

• Experience with AssetPlanner.
• Experience hosting web-based meetings or conferences.

Culture & Benefits

• Full-time position in Calgary, Alberta, Canada.
• Work includes collaboration with clients and internal technical support teams.
• hirify.global is committed to providing accommodations for applicants with disabilities and will work with applicants to meet their needs.