Logistics Operations Manager (Supply Chain)

Location: Charlotte, North Carolina, United States; based at the customer site in China Grove. The role includes overseeing a 780k+ sq. ft. facility, occasional off-shift/on-call coverage, 15–25% local travel, and monthly regional travel to Moncks Corner, Summerville, and Lenoir.

Company

hirify.global is a Fortune 500 global logistics company providing supply chain management, international trade, customized logistics solutions, and integrated information systems.

What you will do

• Manage NC/SC operational exceptions, reporting, ticket queues, escalations, and resolution tracking.
• Monitor KPIs including OTIF, dock-to-stock, inventory accuracy, ticket SLAs, and cost savings; identify trends and drive corrective actions.
• Oversee daily warehouse operations and on-site processes while coordinating with 3PL partners, hubs, spokes, transportation teams, and internal stakeholders.
• Define and manage business process and technology roadmaps, update SOPs, and lead continuous-improvement initiatives using PDCA, DMAIC, and A3 methods.
• Build pilots, trackers, consolidated activity views, and data-driven recommendations for process optimization and cost reduction.
• Facilitate cross-functional meetings, document decisions and actions, and present concise status updates to internal and external stakeholders.

Requirements

• 3–5+ years of supply chain or logistics experience, preferably in distribution centers or 3PL environments.
• Bachelor’s degree in a related field or equivalent experience.
• Excellent customer service, relationship-building, written communication, and verbal communication skills.
• Ability to define, develop, and document business processes and procedures.
• Ability to work independently as a self-starter in a fast-paced environment with limited oversight.
• Strong working knowledge of Microsoft Excel and project tools.
• Experience with PDCA or other continuous-improvement frameworks.

Nice to have

• Experience with Google Workspace.

Culture & Benefits

• Full-time customer-site position with occasional off-shift/on-call coverage and regional travel.
• Paid vacation, holiday, and sick time.
• Medical health plan, life insurance, and employee stock purchase plan.
• Training and personnel development program, internal growth opportunities, and employee referral bonus.
• Work visa sponsorship and relocation assistance are not provided.