Sr. Manager Operations (Warehouse)

Location: Laredo, Texas, United States; on-site. Travel among assigned facilities is required.

Company

hirify.global combines technology, people, and transportation capacity to help companies move goods reliably and efficiently using real-time shipment data.

What you will do

• Lead multi-client warehouse operations supporting Southbound cross-border and U.S. distribution services.
• Own customer experience, service delivery, SLAs, contracts, escalations, and service recovery.
• Establish and manage KPIs covering throughput, labor productivity, inventory accuracy, quality, safety, cost, and on-time execution.
• Lead root-cause analysis, corrective actions, SOP standardization, workflow improvements, and technology changes.
• Oversee inbound, outbound, cross-dock, distribution, inventory, dock, yard, staffing, equipment, space, capacity, vendors, and operating costs.
• Lead, coach, and develop supervisors, frontline employees, hirify.global employees, and staffing-agency teams while coordinating with cross-functional stakeholders.

Requirements

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field; equivalent relevant experience is considered.
• 8+ years of progressive experience in warehouse operations, distribution, contract logistics, or 3PL, including at least 3 years of direct people leadership.
• Experience managing complex, preferably multi-client, warehouse operations with shared resources and competing priorities.
• Proven record of improving customer service, resolving complex issues, and delivering measurable KPI results.
• Ability to conduct structured root-cause analysis and deliver sustainable corrective actions.
• Experience developing KPIs, dashboards, SLAs, and performance-management routines.
• Strong knowledge of warehouse safety, compliance, internal controls, and operational risk management.
• Experience managing frontline employees, labor performance, and workforce productivity.
• Working knowledge of WMS, inventory controls, operational reporting, and Microsoft Excel.
• Strong analytical, communication, stakeholder-management, and conflict-resolution skills.
• Fluency in English and Spanish; ability to travel among assigned facilities.

Nice to have

• Experience in multi-client 3PL, cross-border logistics, contract warehousing, or distribution.
• Knowledge of U.S.–Mexico cross-border operations, customs processes, and CTPAT requirements.
• Operational turnaround, service recovery, or large-scale process-standardization experience.
• Lean, Six Sigma, Kaizen, 5S, A3, or similar structured-improvement experience.
• Experience building customer scorecards, performance dashboards, and operating reviews.
• Experience leading blended direct-employee and third-party staffing workforces.
• Familiarity with SAP, Oracle, Infor, or other WMS/ERP systems.
• Experience managing operating budgets, labor productivity, capital investments, facility utilization, warehouse technology, automation, or business intelligence implementation.

Culture & Benefits

• On-site, full-time work in Laredo, Texas, with travel among assigned facilities.
• Safety, compliance, integrity, customer ownership, accountability, and continuous improvement are core operating expectations.
• U.S. employees working more than 30 hours per week may be eligible for company-sponsored health, dental, and vision plans, 401(k) matching, wellness benefits, parental leave, disability coverage, and life insurance.
• Eligible U.S.-based employees may receive performance or sales incentives, equity awards, and other role-dependent compensation.