Professional Services Technician (Payments)

Location: Hybrid in Troy, Michigan, United States; travel up to 90% of the time.

Company

hirify.global provides payment solutions that support commerce worldwide.

What you will do

• Install hardware and software payment solutions while minimizing disruption and improving client satisfaction.
• Investigate technical issues, coordinate cross-functional stakeholders, and drive successful resolution outcomes.
• Identify recurring trends and root causes to inform product and service improvements.
• Guide clients toward best-practice solutions that improve system performance and adoption of payment capabilities.
• Translate client business needs into actionable requirements and help shape valuable enhancements.

Requirements

• Experience partnering with clients to understand business needs, resolve challenges, and deliver positive business outcomes.
• Strong problem-solving and analytical skills, including assessing complex situations, identifying root causes, and recommending effective solutions.
• Ability to communicate technical concepts clearly in business-friendly language to varied audiences.
• Ability to manage multiple priorities while maintaining accuracy, accountability, and client focus.
• Bachelor's degree or an equivalent combination of education, training, and relevant professional experience.
• Ability to travel up to 90% of the time.

Nice to have

• Experience in the credit card, payments, or financial technology industry.
• Experience influencing process improvements that enhanced client experience or operational effectiveness.
• Experience collaborating with technical, account management, and vendor partners.

Culture & Benefits

• Inclusive, global teams focused on collaboration and shared success.
• Opportunities to develop technical, consulting, and industry expertise.
• Reasonable accommodations are provided during hiring and for qualified employees performing essential job functions.
• Conditional offers for work in the United States require a drug test.