Analyst II, Product Technical Support (Fintech)

Location: Jacksonville, Florida, United States

Company

hirify.global provides technology and fintech solutions that support the global economy, clients, colleagues, and communities.

What you will do

• Provide in-depth product support by resolving incoming client inquiries through telephone, email, and ticketing systems.
• Investigate and troubleshoot software application issues, recommend corrective actions, and partner with internal teams on resolutions.
• Recreate client issues in test environments and identify and validate software defects.
• Lead client meetings, communicate investigation findings, manage expectations, and maintain client relationships.
• Document client information and recurring technical issues to support product quality initiatives and product development.
• Work flexible rotating shifts; additional paid weekend and holiday shifts may be available.

Requirements

• Bachelor’s degree required, preferably in Computer Science, Mathematics, Physics, Engineering, or a related field.
• 2–4 years of relevant work experience.
• Knowledge of business goals, objectives, and operations within the appropriate hirify.global organization.
• Strong analytical, organizational, and time-management skills.
• Ability to work independently as a self-starter.
• High comfort level working with computers and a variety of applications.

Nice to have

• Knowledge of SQL.
• Interest in or knowledge of financial risk.
• Experience with C# or Delphi/Pascal.
• Knowledge or experience in programming, business analysis, or software product implementation.

Culture & Benefits

• Full-time employment with a competitive salary and benefits.
• Career development tools, resources, and opportunities.
• Paid time off to support charitable activities and community involvement.
• Comprehensive benefits designed to support lifestyle and wellbeing.
• For US positions, a conditional offer requires a drug test.