Operations Analyst

Location: Remote

Starting salary: $55,000 per year; salary is commensurate with experience, skills, and qualifications.

Company

hirify.global provides technology and service offerings supported by contract, project, billing, and service operations.

What you will do

• Quality-check won opportunities and quotes in Salesforce against signed agreements and resolve discrepancies with Sales.
• Set up and validate contracts, rate cards, billing data, amendments, renewals, cancellations, and service offerings in Salesforce and ServiceNow.
• Coordinate project setup and communication with Project Management.
• Review expense lines and process billing data for recurring revenue, project fees, and hourly fees while meeting monthly billing cutoffs.
• Investigate discrepancies between systems and provide Finance with analysis of contract structures, onboarding timelines, churn, project status, change orders, and revenue and usage trends.
• Train new Service Operations hires, improve QA checklists and process documentation, and partner with IT and business teams on system changes.

Requirements

• 1–2 years of experience in billing, revenue operations, contract administration, sales operations, or account management.
• Strong attention to detail and consistent checking against source documents.
• Advanced Excel skills, including lookups, pivot tables, and comparison of large data sets.
• Clear written communication and comfort returning work to colleagues for correction.
• Comfort working in a changing environment where processes are still being built.
• Ability to sit, stand, and bend for the duration of the shift; the role is mainly sedentary, with occasional lifting of up to 50 lbs and driving to work sites to meet clients.

Nice to have

• Experience with Finance, ServiceNow, or Salesforce.

Culture & Benefits

• Core values include client success, teamwork, integrity, accountability, and transparency.
• Benefits include health, dental, and vision insurance.
• Retirement savings options and flexible time off are provided.
• Professional development opportunities are available.