Senior Customer Success Manager (AdTech)

Location: Remote

Company

hirify.global works with publishers on strategic partnerships, monetization performance, and programmatic advertising optimization.

What you will do

• Own a portfolio of complex, high-value publisher accounts as the primary strategic contact.
• Lead executive business reviews and build multi-threaded relationships across revenue, ad operations, product, and editorial stakeholders.
• Analyze performance end-to-end, identify trends, form hypotheses, design tests, and track outcomes.
• Drive optimization across auction dynamics, floor pricing, identity and audience approaches, format diversification, user experience, and revenue.
• Identify expansion opportunities, contribute to renewals, and provide account insights for product, demand strategy, and customer success improvements.
• Mentor junior CSMs and help develop playbooks, QBR templates, onboarding, training, and best practices.

Requirements

• 5–8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising.
• Proven experience managing complex, high-value accounts with multiple stakeholders.
• Deep working knowledge of the programmatic ecosystem, including header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions.
• Strong analytical instincts and the ability to independently turn performance data into a clear narrative.
• Executive presence and communication skills, including the ability to engage VP- and C-suite-level audiences.
• Coaching mindset, self-direction, and the ability to manage a complex book of business proactively.

Nice to have

• Experience working on the publisher side.
• Familiarity with identity and audience solutions such as UID2, RampID, and first-party data strategies.
• Experience with CMP and consent frameworks and their monetization impact.
• Comfort with customer success and CRM platforms and using data to manage accounts systematically.

Culture & Benefits

• Remote work arrangement.
• Autonomous ownership of complex publisher relationships and strategic account decisions.
• Opportunities to mentor peers and contribute to team playbooks, onboarding, and training.